Customer Service NVQ

Having Customer Service training and qualifications, means you will be a great asset to almost every business. A Customer Service NVQ in gives you the opportunity to learn different skills and obtain important qualifications.

National Vocational Qualifications or NVQs are employment based qualifications that show your aptitude to do your job. The NVQ training is predominantly done on the job and assessment of your NVQ is related to your work performance and abilities.

The Customer Service NVQ is recognised nationally and designed by employers to meet the needs of the modern business. NVQs can be tailor-made, enabling you to zero in on and build up the necessary Customer Service skills that are most widely used in your employment. the skills you need to do your job more effectively will determine which modules to undertake

What are the advantages of taking a Customer Service NVQ?

  • A Customer Service NVQ lets you demonstrate to your employer you have achieved a nationally recognised standard
  • The NVQ assists you in improving your Customer Service skills
  • You can obtain the NVQ qualification quickly and easily while you continue to work
  • The qualification is adaptable enabling you to choose which skills you need to develop to help you in your area of employment

The Customer Service NVQs are available at levels 2 and 3 and as the name suggests, is suitable for individuals who deal with customers on a daily basis.

Customer Service NVQ Level 2
This NVQ is aimed at individuals who have to deliver an improving service to customers, but who may not have the responsibility to carry out  permanent improvements themselves.
It is suitable for candidates:

  • whose opportunities to influence what happens at work are limited
  • who work within the rules and regulations of their organisation
  • who work with others to overcome problems and to support customer service improvements
  • who need to communicate in a clear, confident way
  • who have a developing knowledge about their organisation’s products and services

Level 3
This NVQ is aimed at candidates who are in work roles where they have to provide a continually improving service to customers and are able to effect permanent improvements for the benefit of customers and the organisation.
It is suitable for candidates:

  • who are able to suggest and help implement changes to improve customer service
  • who are experienced problem solvers who can communicate clearly
  • who have particular customer service job titles, such as customer service adviser
  • who are in designated customer service departments
  • who recognise customer service is a part of their role within the organisation even though they may be carrying out non-customer service roles, such as engineers